Shipping Insurance – Terms & Conditions

Great North Pharmacy is committed to ensuring that your order arrives safely and on time. Our Shipping Insurance provides added protection and peace of mind for our valued customers. Please read the following Terms & Conditions carefully before purchasing or relying on this coverage.

Coverage

Shipping Insurance covers the following incidents:

• Lost, undelivered, or damaged shipments
• Delivery delays exceeding 10 business days from the estimated delivery date

Exclusions

Shipping Insurance does not cover claims arising from:

• Incorrect or incomplete shipping address provided by the customer at checkout
• Missing, expired, or invalid prescription details required for order fulfillment
• Refusal to accept delivery, including customs seizures in international shipments

Claims Process

To initiate a Shipping Insurance claim, the customer must:

• Submit a claim within 15 calendar days of the expected delivery date
• Provide the order ID and valid tracking documentation
• Claims may be submitted via support@greatnorthpharmacy.com

All valid claims will be reviewed and processed within 3 to 5 business days.

Resolution Options

Upon claim approval, Great North Pharmacy will provide one of the following resolutions, at its sole discretion:

• A full refund of the purchase amount (excluding insurance fees and shipping, where applicable), or
• A one-time complimentary reshipment of the original order

By purchasing Shipping Insurance, you acknowledge and agree to the above terms. Great North Pharmacy reserves the right to amend these Terms & Conditions at any time without prior notice.

If you need assistance or have questions regarding your shipping coverage, please contact our support team.